Frequently Asked Questions

Getting Started

you can sign up using your email or Google account. After registration, a verification email will be sent to you. Please confirm your email to activate your account.

the app has a simple interface with tabs for Home, Chats, Notifications, and Profile. Use the bottom navigation bar to switch between sections easily

Vibbly supports Android 8.0 and above, iOS 12.0 and above, and all modern web browsers. Ensure your device has a stable internet connection for the best experience.

Account & Profile

If you forget your password, tap "Forgot Password" on the login screen. Enter your registered email, and we will send you a password reset link. Follow the instructions in the email to create a new password

Notifications can be turned on or off from the Notifications settings accessible via the Profile tab. You can enable or disable all notifications with one toggle.

If you wish to delete your account, please contact support through the app or email us. Note that account deletion is permanent and cannot be undone.

Using Vibbly

Once inside a Space, you can listen to ongoing conversations or raise your hand to request speaking privileges. Use the microphone button to mute or unmute yourself.

To follow a user, visit their profile and tap “Follow.” To send a message, tap the “Message” icon either on their profile or from your inbox.

If a user is behaving inappropriately, tap “Block” or “Report” on their profile. Our moderation team reviews all reports to maintain a safe environment.

Safety & Community

you can report any user or content that violates our community standards by tapping the “Report” button available on profiles, messages, or content. Provide details to help our moderators investigate.

Protect your account by using strong passwords. Avoid sharing personal information publicly, and report any suspicious behavior immediately.

Our guidelines promote respect, inclusivity, and safety. Harassment, hate speech, bullying, and sharing illegal or inappropriate content are strictly prohibited.

We take these reports seriously. Offenders may receive warnings, suspensions, or permanent bans depending on the severity of the violation.

Policies & Legal

The Terms of Service outline the rules and responsibilities of users and the platform to ensure a safe and fair environment.

these guidelines explain acceptable content and behavior on the platform, helping maintain respect and safety for everyone.

This policy details the expected conduct of users, including prohibitions on harassment, hate speech, and other harmful behaviors?

Our Moderation Policy describes how content is monitored, how reports are handled, and the enforcement actions taken for violations.

Security Guidelines provide tips and rules to protect your account and personal information from unauthorized access or fraud.

You can contact our support team through the in-app support chat or by submitting a support ticket via email. Our support hours are Sunday to Thursday, 9:00 AM – 6:00 PM GMT+3. We aim to respond promptly to all inquiries.

Troubleshooting & Support

Connection issues, network restrictions, or account limitations might prevent joining rooms. Ensure you have a stable internet connection and that your account is verified and not restricted. If you continue to experience problems, please reach out to support.

Check if you have granted the app permission to access your microphone and camera in your device settings. Restart the app and your device. Also, verify no other app is using these devices. If issues persist, contact support for assistance.

 Connection lag can be caused by poor internet speed or high network traffic. Try switching to a stronger Wi-Fi connection or using mobile data with good coverage. Closing background apps may improve performance. Contact support if issues continue.

Still no luck? we can help!

Submit a ticket and we’ll get back to you as soon as possible.

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