Effective Date: 10-May-2025

1. Introduction

Welcome to Vibbly’s Support Platform. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you access or use our support system that serves the Vibbly app community.

By using our platform, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, user ID, and any information you provide during account registration or support requests.

Usage Data: Information about your interactions with the platform including IP address, device type, browser type, and usage logs.

Content Data: Messages, posts, voice recordings, videos, and any content you submit on the platform.

Cookies and Tracking Data: Data collected through cookies and similar technologies to enhance your experience.

3. How We Use Your Information

We use your data to:

Provide, maintain, and improve our support services.

Communicate with you, including responding to inquiries and sending important updates.

Monitor and analyze platform usage to enhance performance.

Enforce our policies and protect against abuse or unauthorized use.

Comply with legal obligations.

4. Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Trusted partners who assist us in operating the platform.

Legal Authorities: When required by law or to protect rights and safety.

Business Transfers: In case of mergers or acquisitions.

5. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. User Rights and Choices

Depending on your location and applicable laws, you may have rights to:

Access, correct, or delete your personal information.

Object to or restrict certain data processing.

Withdraw consent where applicable.

Lodge complaints with data protection authorities.

Please contact us at [support email] to exercise your rights.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

8. International Transfers

Your information may be transferred and processed in countries different from your residence, which may have different data protection laws.

9. Children’s Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

11. Contact Us

If you have questions about this policy, please contact:

Email: vibbly@wadinahub.com